{"id":1046,"date":"2020-09-10T11:31:31","date_gmt":"2020-09-10T11:31:31","guid":{"rendered":"https:\/\/bik-ag.ch.tiberius.sui-inter.net\/faq\/"},"modified":"2026-08-16T23:55:06","modified_gmt":"2026-08-16T23:55:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/bik-ag.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-kgw4xh7r-2c83dd7508f3287c5178a3cfbdacf288 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1046'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6xx4i-9ebb0f21362317133835b5c83ffbe0a2\">\n#top .av-special-heading.av-6xx4i-9ebb0f21362317133835b5c83ffbe0a2{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-6xx4i-9ebb0f21362317133835b5c83ffbe0a2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-6xx4i-9ebb0f21362317133835b5c83ffbe0a2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-6xx4i-9ebb0f21362317133835b5c83ffbe0a2 av-special-heading-h1 blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  >Here you will find the answers to the most frequently asked questions.<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-kg2d3z98-4a75903e331b993349267972a0039db3 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1046'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f4cnu-c3ab056e72907ba21a155f6137e3c2b4\">\n.flex_column.av-f4cnu-c3ab056e72907ba21a155f6137e3c2b4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-f4cnu-c3ab056e72907ba21a155f6137e3c2b4 av_one_half  avia-builder-el-3  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ot1wi-07ad2c4e3ec569a4b28f5386bbbc2b0d\">\n#top .avia-icon-list-container.av-ot1wi-07ad2c4e3ec569a4b28f5386bbbc2b0d .iconlist_icon{\ncolor:#ffffff;\nbackground-color:#ee7401;\nborder:1px solid #ee7401;\n}\n#top .avia-icon-list-container.av-ot1wi-07ad2c4e3ec569a4b28f5386bbbc2b0d .iconlist_icon svg:first-child{\nstroke:#ffffff;\nfill:#ffffff;\n}\n<\/style>\n<div  class='avia-icon-list-container av-ot1wi-07ad2c4e3ec569a4b28f5386bbbc2b0d  avia-builder-el-4  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-ot1wi-07ad2c4e3ec569a4b28f5386bbbc2b0d avia-iconlist-animate'>\n<li><div class='iconlist_icon av-88ga2-5cfa6702e32d8c8ab661d11561d1614f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What are your opening hours?\"><h4 class='av_iconlist_title iconlist_title  ' >What are your opening hours?<\/h4><\/header><div class='iconlist_content ' ><p><strong>Our opening hours are:<\/strong><\/p>\n<p>Monday to Friday, 9:00 to 17:30 without a break.<\/p>\n<p><strong>Special opening hours:<\/strong><\/p>\n<p>Whit Monday: 25 May 2026 &#8211; closed<\/p>\n<p>Swiss National Day: 1 August 2026 &#8211; closed<\/p>\n<p>Federal Day of Thanksgiving, Repentance and Prayer: 20 September 2026 &#8211; closed<\/p>\n<p>Christmas Day: 25 December 2026 &#8211; closed<\/p>\n<p>St Stephen&#8217;s Day: 26 December 2026 &#8211; closed<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-j2rz6-2ce1aee593234959eccc01eca033b8a4 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How many lost keys come back?\"><h4 class='av_iconlist_title iconlist_title  ' >How many lost keys come back?<\/h4><\/header><div class='iconlist_content ' ><p>Thousands of lost keys are sent back in Switzerland every year &#8211; roughly 90-95% of all keys lost. With this system, your chances of getting your keys back are as high as they get.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1wxt4a-08b2e09507c5b3695b55dc32273f7fef avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Does the key finding service work abroad as well?\"><h4 class='av_iconlist_title iconlist_title  ' >Does the key finding service work abroad as well?<\/h4><\/header><div class='iconlist_content ' ><p>It works abroad too &#8211; certainly throughout Europe. It does of course depend on the person who finds them, but keys have come back from overseas as well.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-ebl62-719ba86a3c728d73a911579c25fa79c7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Does the key finding service renew automatically?\"><h4 class='av_iconlist_title iconlist_title  ' >Does the key finding service renew automatically?<\/h4><\/header><div class='iconlist_content ' ><p>No. When the guarantee period comes to an end, we write to you in good time to invite you to renew. There is no obligation to do so.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1m0wtu-93c0329e59c7f5776b9df41981989a41 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can I release every shopping trolley with the tag?\"><h4 class='av_iconlist_title iconlist_title  ' >Can I release every shopping trolley with the tag?<\/h4><\/header><div class='iconlist_content ' ><p>Yes &#8211; you can release any trolley where the coin is pushed in from the front. Trolleys that take a coin dropped in from the top cannot be opened with the tag. Migros, Coop, Aldi, Lidl and many others have trolleys the tag works with. Push it all the way in, pull it straight back out, and the chain lock should release &#8211; give it a little help if needed. Then shop as usual.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1gn1nu-6660ffd50f4dfd477625234b951ad4bb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is there anything to pay for having the keys returned?\"><h4 class='av_iconlist_title iconlist_title  ' >Is there anything to pay for having the keys returned?<\/h4><\/header><div class='iconlist_content ' ><p>No &#8211; with us everything is included. All services are fully covered: address changes, replacement of lost tags and return postage.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-88ga2-1-f9cc0b0c0583af83322f03b545fd6e9b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: If I lose the tag, do I have to buy a new one?\"><h4 class='av_iconlist_title iconlist_title  ' >If I lose the tag, do I have to buy a new one?<\/h4><\/header><div class='iconlist_content ' ><p>With other providers you have to order a new key tag. Not with us. Let us know and we will send you a new one free of charge.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ovmi-7a4290af363f7b6e342bf6209a1c261e\">\n.flex_column.av-9ovmi-7a4290af363f7b6e342bf6209a1c261e{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-9ovmi-7a4290af363f7b6e342bf6209a1c261e av_one_half  avia-builder-el-5  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ot1wi-2-9f83eaf3ca8017b0f7ca88c6a15cabe8\">\n#top .avia-icon-list-container.av-ot1wi-2-9f83eaf3ca8017b0f7ca88c6a15cabe8 .iconlist_icon{\ncolor:#ffffff;\nbackground-color:#ee7401;\nborder:1px solid #ee7401;\n}\n#top .avia-icon-list-container.av-ot1wi-2-9f83eaf3ca8017b0f7ca88c6a15cabe8 .iconlist_icon svg:first-child{\nstroke:#ffffff;\nfill:#ffffff;\n}\n<\/style>\n<div  class='avia-icon-list-container av-ot1wi-2-9f83eaf3ca8017b0f7ca88c6a15cabe8  avia-builder-el-6  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-ot1wi-2-9f83eaf3ca8017b0f7ca88c6a15cabe8 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-93lf6-8ef41b3dbd93d9c2b505d97f02763780 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How does the finder know what to do?\"><h4 class='av_iconlist_title iconlist_title  ' >How does the finder know what to do?<\/h4><\/header><div class='iconlist_content ' ><p>The tag tells the finder to drop the keyring into the nearest post box.\u00a0 Most people simply do it. We then contact you and your keys come straight back to you by post. <span class=\"\">S<\/span>ometimes the finder contacts BIK directly. We let you know immediately.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-yq2iy-9820df57dbcd6314ffe04ba5efdc552e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Can I transfer the service to someone else?\"><h4 class='av_iconlist_title iconlist_title  ' >Can I transfer the service to someone else?<\/h4><\/header><div class='iconlist_content ' ><p>Yes, you can. Contact us with your key tag number and we will change it &#8211; by email or by phone.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-2txyq-21859c3033187d54ea6d599a55217582 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: How can I find out whether the service is still active?\"><h4 class='av_iconlist_title iconlist_title  ' >How can I find out whether the service is still active?<\/h4><\/header><div class='iconlist_content ' ><p>The service is normally valid for 8 years. Please check your guarantee card first. When it expires, we write to you to ask whether you would like to renew. If you can no longer find your card, email us your tag number or numbers, or call us during office hours, and we will let you know.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-8aw8q-ce3ae96acea1526b4d7fc43348b320cb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What do I need to do to change my address?\"><h4 class='av_iconlist_title iconlist_title  ' >What do I need to do to change my address?<\/h4><\/header><div class='iconlist_content ' ><div class=\"\">On the home page, click Change of address, or go straight <a href=\"https:\/\/bik-ag.ch\/en\/change-of-address\/\">here<\/a> and send us your new address details.<\/div>\n<div class=\"\">Our service includes a thorough annual address update carried out together with Swiss Post. Please <a href=\"https:\/\/bik-ag.ch\/en\/change-of-address\/\">get in touch<\/a> with us anyway whenever your address changes. Better safe than sorry.<\/div>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1bpsy-df9f8acebafd45fe75f445c55f1d327f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: What would happen if your company no longer existed?\"><h4 class='av_iconlist_title iconlist_title  ' >What would happen if your company no longer existed?<\/h4><\/header><div class='iconlist_content ' ><p>Our company has been going for more than 40 years, built on the dedication of people who have kept it viable since 1982. With more than 250,000 customers, we will be able to go on providing our services for decades to come.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7lay2-87b049882f61f5d488ab576d64becd54 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: Is my data used for other advertising purposes? \"><h4 class='av_iconlist_title iconlist_title  ' >Is my data used for other advertising purposes? <\/h4><\/header><div class='iconlist_content ' ><p>No &#8211; your data is treated confidentially. It is NOT accessible on the internet. It is used ONLY internally and is not passed on to third parties. For security reasons we never put address lists or key number lists online. Never betraying that trust is certainly part of our success.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/pages\/1046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/comments?post=1046"}],"version-history":[{"count":12,"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/pages\/1046\/revisions"}],"predecessor-version":[{"id":7369,"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/pages\/1046\/revisions\/7369"}],"wp:attachment":[{"href":"https:\/\/bik-ag.ch\/en\/wp-json\/wp\/v2\/media?parent=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}