General Terms and Conditions

These General Terms and Conditions apply to all our services as well as to all orders placed and contracts concluded via the online shop or via employees of BIK AG (hereinafter referred to as “BIK”) (hereinafter referred to as the “Order”).

BIK reserves the right to amend these General Terms and Conditions. The version in force at the time the order is placed shall apply in each case; it cannot be amended unilaterally in respect of that order.

The offer is addressed to private customers resident in, and corporate customers domiciled in, Switzerland, Liechtenstein, Germany, Austria, France and Italy. Deliveries are made only to addresses in Switzerland, Liechtenstein, Germany, Austria, France and Italy.

The offer applies for as long as it is displayed in the online shop and/or while stocks last. Changes to prices and to the product range are possible at any time. The images shown in advertising, brochures, the online shop and similar, as well as all product details, serve as illustration only and are not binding.

BIK collects and processes the personal data of its customers within the scope of the statutory provisions.

The data collected is used internally in order to contact our customers and to provide information about products and services.

The data is processed exclusively for the purposes stated above and is not passed on to third parties unless this is necessary for the performance of a contract or required by law.

By accepting these General Terms and Conditions, the customer consents to the collection and use of their personal data in accordance with these provisions.

The customer has the right to withdraw consent to the use of their data at any time. In that event BIK will delete the data concerned without delay, provided that no statutory retention obligations exist and that the key finder tag(s) has/have been returned to BIK by the user/customer.

BIK undertakes to treat its customers’ personal data confidentially and to take appropriate technical and organisational measures to protect that data.

BIK draws customers’ attention to the limitations of the internet and of telephony and to the risks associated with their use. In particular, BIK accepts no liability for spamming, hacking, the transmission of viruses or other attempts to intrude into computers and other end devices used, or for any damage caused thereby. BIK declines all liability for damage arising from a temporary or permanent interruption of, or delay to, the services or the network, such as the loss of business or private data, the unavailability of data and the like. No warranty can be given for the permanent and fault-free operation of the mobile telephone network. No guarantee can be given as to the completeness, accuracy or currency of the data relating to the services claimed via this application or to their performance. Use of this service is at the user’s own risk. Any liability for damage of any kind (for example claims arising from direct or indirect, or material or immaterial, damage or from compensation/damages) resulting from the use of this service or otherwise from technical faults is excluded.

Prices are quoted in Swiss francs, including value added tax (VAT).

The price shown in the online shop at the time the order is placed shall apply.

The invoiced amount is payable within 14 days of receipt of the goods

Our reminder fees amount to 5 CHF for the 1st reminder, 10 CHF for the 2nd reminder and 15 CHF for the 3rd reminder.  In addition, a processing fee of 30 CHF is charged for referral to debt collection.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue, that is, a non-binding invitation to customers to order the product in the online shop. BIK reserves the right to limit delivery quantities and not to carry out the delivery where an order is exceptionally large.

By placing the order in the online shop, or by confirming the order by telephone or in person with BIK, the customer concludes a binding contract of sale.

When ordering in the online shop, the total value of the shopping basket may not exceed CHF 2‘000.– (payment by credit card) or CHF 700.- (payment by payment slip).

After the order has been submitted, the customer automatically receives an acknowledgement of receipt documenting that the order has reached BIK. Customers may add to or cancel an order only until it is processed in our logistics centres.

Delivery costs for Switzerland and Liechtenstein:

free of charge from Fr. 100.- upwards; below Fr. 100.-, a charge of Fr. 2.- per order applies.

Delivery costs for Germany, Austria, Italy and France:

a flat rate of Fr 4.- per order.

Where the value of the contractual performance does not exceed CHF 100.00, there is no right of withdrawal / right of return. For economic reasons, no correspondence or telephone communication will be entered into in such cases.

Orders above CHF 100.00 may be returned within 14 days. Returns made after this period incur handling and packaging fees amounting to 25 CHF per key tag and 10 CHF per reminder issued.

Payments must be made in Swiss francs.

Purchase on invoice

Orders within Switzerland and Liechtenstein can be placed on invoice. A payment slip is enclosed with the order and must be settled within 30 days.

Before the order is dispatched, BIK carries out a credit check, since BIK’s advance performance entails a risk of default. BIK may exclude purchase on invoice as a payment method without stating reasons. For purchase on invoice, customers must be resident or domiciled in Switzerland or Liechtenstein.

In the event of late payment, BIK reserves the right to charge reminder fees and default interest. All expenses incurred in connection with the collection of overdue receivables shall be borne by the customer. Where reminders are unsuccessful, the invoiced amounts may be assigned to a company instructed with debt collection. The company instructed with debt collection will assert the outstanding amounts in its own name and for its own account and may charge additional processing fees and default interest from the due date.

Electronic means of payment

The order can be paid for using the electronic means of payment made available on the website.

Refunds, credit notes, credit balances

Where customers are entitled to refunds or other credits, these are reimbursed to the customer or, where available, credited to the customer account.

Current subscriptions are not refunded.

BIK vouchers may under no circumstances be sold or auctioned. Only one voucher may be used per order.

A contract is concluded by placing the order in the online shop, or by confirming the order by telephone or in person with BIK. Should the order not be capable of being fulfilled, the customer will receive notification by email.

Services

a. The following service costs are included in the purchase price of the BIK subscription:

● Return of the keys as soon as they arrive at BIK *

● For security reasons, returns are sent by registered post, or may be sent by A-Plus at the customer’s personal request

● Changes of address *

● Free replacement of the key tag if it is lost or becomes illegible

● The key tag can be transferred to another person free of charge

● Guarantee

● The personal code number is strictly confidential

*This is subject to the customer notifying BIK of new addresses following a move and of telephone numbers.

b. After the BIK service subscription has expired, BIK offers existing customers incentives for renewing their subscriptions; these are valid where the subscription(s) is/are renewed seamlessly – directly and without any gap following the previous subscription period.

BIK reserves the right – without explanation or prior notice – to suspend these incentives and to recalculate the current sale price.

Guarantee

BIK’s guarantee and obligation to provide services lapse as soon as the current service contract is no longer renewed and paid for by the customer. Thereafter BIK is under no obligation to return lost keys to the customer without an active BIK service subscription.

If the customer renews the BIK service subscription at the full price, all fees are once again included and the lost keys are returned.

Return of keys without a new subscription

If the customer does not wish to renew the BIK service subscription, there is the option of collecting the lost key – which is without an active/paid service – from BIK against a fee of 60 CHF. In addition to this 60 CHF, storage fees of 1 CHF per day are charged for as long as the key has to be kept by BIK. This amount must be settled in cash on site when the key is collected, and before the key is handed over. An official identity document made out in the name of the person named in the BIK service subscription must be presented for this purpose.

Return of keys with renewal of the subscription

Alternatively, the lost key – which is without an active/paid service – can be sent by registered post to the address of the person named in the BIK service subscription against a subscription renewal fee of 80 CHF payable in advance. In addition to this 80 CHF, storage fees of 1 CHF per day are charged for as long as the key has to be kept by BIK.

Where a BIK service subscription is not renewed, lost keyrings are disposed of after one year.

This cookie policy was last updated on 13 October 2023 and applies to citizens and permanent residents of the European Economic Area and Switzerland.

Introduction

Our website, https://bik-ag.ch (hereinafter: “the website”) uses cookies and similar technologies (for the sake of simplicity, all of these are referred to together as “cookies”). Cookies are also placed by third parties engaged by us. In the document below we provide information about the use of cookies on our website.

What are cookies?

A cookie is a simple small file that is sent together with the pages of an internet address and that can be stored by the web browser on your PC or another device. The information stored in it may be sent to our servers, or to those of the relevant third-party providers, during subsequent visits.

What are scripts?

A script is a piece of program code that is used to give our website functionality and interactivity. This code is executed on our servers or on the device of the website visitor.

What is a web beacon?

A web beacon (also known as a pixel tag) is a small, invisible fragment of text or image on a website that is used to monitor traffic on the website. To make this possible, various data about the website visitor is stored by means of web beacons.

Cookies

A. Technical or functional cookies

Some cookies ensure that parts of our website work properly and that user preferences are remembered. By placing functional cookies we make it easier to visit our website. This means you do not have to enter the same information repeatedly when visiting our website, and items remain in the shopping basket until payment, for example. We may place these cookies without the website visitor’s consent.

B. Analytical cookies

We use analytical cookies in order to optimise the website experience for our users. These analytical cookies give us insight into how our website is used. We ask for permission to set analytical cookies.

C. Marketing / tracking cookies

Marketing / tracking cookies are cookies or another form of local storage used to build user profiles in order to display advertising or to track the user on this website or across several websites for similar marketing purposes.

D. Social media

On our website we have embedded content for promoting web pages (for example “Like”, “Pin”) or for sharing them (for example “Tweet”) on social networks. This content is embedded with code that originates from third parties and places cookies. This content may store and process certain information for personalised advertising.

Website visitors are asked to read the privacy policy of these social networks (which may change regularly) in order to learn how they handle the (personal) data they process using these cookies. The data retrieved is anonymised as far as possible.

E. Cookies placed on our website:

WooCommerce – please see our website for details

OptinMonster – please see our website for details

MailChimp – please see our website for details

WordPress – please see our website for details

WPML – please see our website for details

Google Adsense – please see our website for details

Google Analytics – please see our website for details

Automattic – please see our website for details

LiteSpeed – please see our website for details

Wordfence – please see our website for details

Other – please see our website for details

Consent

When our website is visited for the first time, we display a pop-up with an explanation about consent to our cookies. As soon as you click on “Save settings”, you give us your consent to use all the categories of cookies and plug-ins selected by the website visitor, as described in this cookie statement. Website visitors can disable the use of cookies through their browser, but please note that our website may then not work properly.

Managing consent settings:

These settings can be managed independently directly on our website www.bik-ag.ch.

Enabling/disabling and deleting cookies

Website visitors can use their internet browser to delete cookies automatically or manually. You can also specify that particular cookies are not to be placed. Another option is to set up your internet browser so that you are notified each time a cookie is placed. For further information about these options, please refer to the instructions in the help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you delete the cookies in your browser, they will be placed again when the website is visited once more.

Rights in relation to personal data

In relation to their personal data, website visitors have the following rights:

  • The right to know why your personal data is needed, what happens to it and how long it is retained.
  • Right of access: website visitors have the right to inspect the personal data about them that is known to us.
  • Right to rectification: website visitors have the right, whenever they wish, to have their personal data supplemented, corrected, deleted or blocked.
  • If you have given us your consent to process your data, you have the right to withdraw that consent and to have your personal data deleted.
  • Right to data portability: website visitors have the right to request all their personal data from one controller and to transfer it in its entirety to another controller.
  • Right to object: website visitors may object to the processing of their data. We will comply with such an objection unless there are legitimate grounds for the processing.

To exercise these rights, please contact us. Please refer to the contact details at the end of this cookie statement. If you have a complaint about the way we handle your data, we would like to hear it, but you also have the right to address it to the supervisory authority (the data protection authority).

The legal relationship between BIK and the customer is governed by substantive Swiss law*.

The place of jurisdiction for natural persons and legal entities is Bern.

Do you have a question? Please consult our FAQ. There you will find the most frequently asked questions and their answers.

For any other matters, please contact customer service via our contact form or

BIK AG
Zeughausgasse 29
3011 Bern
Switzerland

Schlüsselfund-Service
PO Box 1181
3001 Bern
Switzerland

Website: https://bik-ag.ch
Email: info@bik-ag.ch
Telephone: +41 31 312 11 70

Review us on Google